Please notify us immediately of any return/exchange requests via firstname.lastname@example.org.
We hope you are completely satisfied with your purchase. If for any reason you are not, IGWT will gladly exchange full price, unworn, unwashed merchandise with the original invoice and tags. This policy will be honored for items received in our studio within 14 days following the delivery of your order.
No cash or credit card refunds are allowed. If unable to find a suitable exchange item, a store credit in the form of a gift card will be issued, gift cards can be used online or in-store.
The following items are final sale, thus may not be returned or exchanged:
- Sale or Marked Down Merchandise
- Custom Orders (custom engraved items, commitment, etc.)
- Made to Order Items
- Socks/ Hosiery
- Books/Magazines/ Paper
All international sales are final.
Additionally, shipping fees, custom fees, import taxes and any IGWT services and fees, are non-refundable. If your return/exchange is deemed acceptable please allow 10-14 days for your return to be processed. Buyer is responsible for all return/exchange shipping costs. IGWT is not responsible for return shipping costs or duty reimbursement in the case of international purchases. For more information on claiming duties please contact your local customs bureau. IGWT holds the right to deny refunds should the merchandise not meet return policy requirements. Any returns that do not follow the above guidelines may be accepted but will be subject to a 30% restocking fee. The remaining return balance will be issued as a store credit in the form of a gift card. All merchandise returned must be accompanied by a Return Authorization Number issued by IGWT.
Address all returns/exchanges to:
IGWT / Web Returns
1136 SW Alder St
Portland, OR 97205
Direct all inquiries regarding returns/exchanges to email@example.com.