Please notify us immediately of any return/exchange requests via firstname.lastname@example.org.
We hope you are completely satisfied with your purchase. If for any reason you are not, IGWT will gladly exchange full price, unworn, unwashed merchandise with it’s original invoice and tags. This policy will be honored for items received in our studio within 14 days following the delivery of your order.
No cash or credit card refunds are allowed. If unable to find a suitable exchange item, an store credit in the form of a gift card will be issued, gift cards can be used online or in any IGWT store.
The following items are final sale, thus may not be returned or exchanged:
- Sale or Marked Down Merchandise
- Custom Orders (custom engraved items, commitment, etc.)
- Made to Order Items
- Socks/ Hosiery
- Books/Magazines/ Paper
All international sales are final.
Additionally, shipping fees, custom fees, import taxes and any IGWT services and fees, are non-refundable. If your return/exchange is deemed acceptable please allow 10-14 days for your return to be processed. Buyer is responsible for all return/exchange shipping costs. IGWT is not responsible for return shipping costs or duty reimbursement in the case of international purchases. For more information on claiming duties please contact your local customs bureau. IGWT holds the right to deny refunds should the merchandise not meet return policy requirements.
Address all returns/exchanges to:
IGWT / Web Returns
4744 NE 14th Ave
Portland, OR 97211
Direct all inquiries regarding returns/exchanges to email@example.com.