Shipping & Handling
All merchandise is shipped from our studio in Portland, OR. In the rare occurrence that an order may require partial shipments due location of items, IGWT will purchase the extra shipping necessary to fulfill the order. All shipping rates are calculated via UPS and/or USPS based on your shipping address.
Orders placed Monday through Friday before noon PST are shipped the same day (except holidays). Orders placed after noon PST are shipped the next business day (except holidays). Orders placed Saturday and Sunday shipped the following Monday (except holidays). Orders placed on Holidays are shipped the next business day. IGWT office hours are M-F 10-3pm PST.
Once shipped, we will send a shipping confirmation via email which will contain a tracking number from the shipping provider.
At times of increased sales volume, due to sales or holidays, there may be a delay in order processing. If this is a concern please reach out to firstname.lastname@example.org.
Saturday delivery is not available.
Once an order has left IGWT, it is in the care of UPS, USPS, and your local postal service. IGWT is not liable for any errors made by these service providers. Any damage caused during shipping should be directed to UPS or USPS and their customer service department. We will supply you with the necessary information needed in the event that a claim needs to be filed with a shipping provider.
Availability of merchandise is not guaranteed. Notification via e-mail or phone will be sent should one or more of the items ordered be backordered or out of stock.
IGWT is not responsible for unclaimed or refused packages. In the event that a package gets returned to our shipping facility by the shipping provider, the customer will have the opportunity to cancel or exchange the returned order minus shipping fees.
Shipping Custom Orders
Custom orders (engraving, ring resizing, etc.) May require up to 21 business days to complete before they can be shipped or picked up. Orders may be expedited (within reason) with payment of a "Rush Fee". Email email@example.com to request the availability of this service.
Instructions and special requests for custom orders can be made in the ORDER NOTES section in the check out process, or via email at firstname.lastname@example.org. Incomplete, unclear or ambiguous instructions that require additional information from the customer may cause delay in processing and/or production of your order. In addition, delays in correspondence regarding custom orders will result in further processing and/or production delays.
Domestic orders are shipped via UPS or the USPS with the exception of orders shipping to PO boxes, which will be shipped solely via the USPS.
All international sales are final. International orders are shipped via DHL. International orders may carry additional tariffs or duties we cannot predict. The customer is responsible for any and all customs/duties/import taxes needed to clear customs at the destination country. We do not control these costs and are not responsible for any affiliated delay. We recommend that you contact your local customs or post office with questions about which charges may apply for your country.