JEWELRY CARE & REPAIR
Any piece of IGWT jewelry can be repaired (within reason) by jewelry experts in our studio.
*We do not repair non-IGWT jewelry.
The first step in having your jewelry piece repaired is to contact firstname.lastname@example.org and let us know of your situation.
Repairs do take time and may require 1-4 weeks before completion which reflect the labor required and materials on hand. All repair/replacement prices on this page include labor.
* Buyer is responsible for all shipping costs associated with repairs and replacements.
* Prices included below may be subject to change.
Discoloration, or oxidation, is an inherent and inevitable characteristic of brass and silver jewelry. However, since no current IGWT jewelry item is plated and therefore solid, the process to get your jewelry back to its original lustre is easy.
All 3 IGWT locations are capable of polishing Sweet Nothings and Circle Pendants of all metals free of charge. Just bring it by. Uninterrupted, the process takes a few minutes.
For all other jewelry polishing needs, please bring or send your item to our Greenpoint Shop/Studio. All items are polished for you free of charge.
Or do it yourself! The process is quite easy. Purchase a polishing cloth at any IGWT location and rub the tarnish away. For flat pieces like our sweet nothings set it on a flat surface and rub the pendant face down; you may have to put some elbow grease into it depending on the state of your pendant. For pieces with nooks and crannies, it’s probably easier to buy a liquid brass cleaner.
If you don't want to be bothered, we would love to do it for you.
- Brass Chain
Repair: Unfortunately, we do not repair our most popular brass chains (i.e. Sweet Nothings) as replacements are more affordable than the labor required for repair. Other brass chains can be repaired for $10.
*Additionally you can replace the chain on your Sweet Nothing. Purchase a chain and replace it at home. You need only a pair of needle nose pliers and to be mildly proficient with your hands. Check out our step-by-step pictorial on how to easily replace your brass Sweet Nothing chain here.
18 inch brass chains are $10 and can be purchased here
24 inch brass chains are $10 and can be purchased here
Custom length brass chains can be made at one inch increments. Brass chain by the inch is $2 and can be purchased here.
- Silver Chain (Sterling)
Repair : Broken silver chains can be re-soldered for $20 per chain.
18 inch silver chains are $32 and can be purchased here
24 inch silver chains are $56 and can be purchased here
Custom length silver chains can be made at one inch increments. Silver chain by the inch is $4 and can be purchased here.
- Gold Chain (14kt Yellow)
Repair: Broken gold chains can be resoldered for $20 per chain.
18 inch 14kt gold chains are $160 and can be purchased here
24 inch 14kt gold chains are $232 and can be purchased here
Custom length Gold chains can be made at one inch increments. Gold chain by the inch is $12 and can be purchased here.
Rings in any metal can be resized for $20. We recommend a max resizing of one full size. Further resizing is possible but may alter the integrity and/or the overall look of the original ring and require further cost.
Cuffs in any metal can be resized smaller for $25. If you're looking to have your cuff enlarged, email email@example.com for further pricing.
Each IGWT earring/stud comes with both a metal back (silver for brass and silver earrings, gold for gold earrings) and an added rubber back for security. If you did not receive both for your earring(s) please contact us. If you lost your earring backs, replacements may be purchased for the following:
Rubber backs are free