ONLINE RETURN POLICY
We hope you are completely satisfied with your purchase. If for any reason you are not, IGWT will gladly exchange full price, unworn, unwashed merchandise with it’s original invoice and tags. This policy will be honored for items received at our studio within 14 days following the delivery of your order.
No cash or credit card refunds are allowed. If unable to find a suitable exchange item, an online store credit will be issued
The following items are final sale, thus may not be returned:
- Custom Orders
- Discontinued Items
- Sale or Marked Down Merchandise
- Apothecary Items
Additionally, shipping fees, custom fees, import taxes and any IGWT services and fees, are non-refundable.
Please notify us of any exhange requests via email@example.com. If your exchange is deemed acceptable please allow 10-14 days for your exchange to be processed. Buyer is responsible for all exchange shipping costs. IGWT is not responsible for exchange/return shipping costs or duty reimbursement in the case of international purchases. For more information on claiming duties please contact your local customs bureau. IGWT holds the right to deny exchanges should the merchandise not meet our return policy requirements.
Address all returns/exchanges to:
IGWT c/o Web Returns
70 Greenpoint Ave
Brooklyn, NY 11222