SHIPPING AND HANDLING
-All shipping rates are calculated via UPS and USPS based on your location.
-Once an order is placed on ingodwetrustnyc.com we are unable to change or cancel the order.
-Orders placed Monday through Friday before noon EST are shipped the same day (except holidays).
-Orders placed after noon EST are shipped the next business day (except holidays).
-Orders placed Saturday and Sunday shipped the following Monday (except holidays).
-Orders placed on Holidays are shipped the next business day. IGWT is closed on the following holidays:
-Once shipped, we will send a shipping confirmation via email which will contain a tracking number from the
-Saturday delivery is not available.
-Domestic orders are shipped via United Parcel Service (UPS) with the exception of orders shipping to PO
boxes, which will be shipped United States Postal Service (USPS).
-International orders will be shipped via USPS unless you are contacted with additional information.
-Custom orders (engraving, ring resizing, etc.) require 7-10 business days to complete before they can be
shipped or picked up.
Once an order has shipped from In God we Trust (herein IGWT), it is in the care of the UPS, USPS, and/or your
local postal service. IGWT is not liable for any errors made by these service providers. Please report loss or
damage caused during shipping to UPS or USPS and their customer service department. We will supply you
with the necessary information needed in the event that a claim needs to be filed with a shipping provider. If
you keep us informed of your claim, we will do our best to expedite a resolution.
IGWT is not responsible for unclaimed or refused packages. In the event that a package is returned to our
shipping facility by the shipping provider, the customer will have the opportunity to cancel or exchange the
returned order minus shipping fees. An exchange in these instances will incur additional shipping fees.
Availability of merchandise is not guaranteed. Notification via e-mail or phone will be sent should one or more
of the items ordered be backordered or out of stock.
International orders may carry additional tariffs or duties we cannot predict. The customer is responsible for
any and all customs/duties/import taxes needed to clear customs at the destination country. We do not
control these costs and are not responsible for any affiliated delay. We recommend that you contact your
local customs or post office with questions about which charges may apply for your country.
Please notify us of any return/exchange requests via email@example.com. If for any reason you are not completely satisfied with your purchase,IGWT will gladly exchange full price, unworn, unwashed merchandise with it’s original invoice and tags. This policy will be honored for items received at our studio within 14 days following the delivery of your order.The following items are final sale, thus may not be returned or exchanged:
- Custom Orders
- Sale or Marked Down Merchandise
Additionally, shipping fees, custom fees, import taxes and any IGWT services and fees, are non-refundable. If your return/exchange is deemed acceptable please allow 10-14 days for your return to be processed. IGWT holds the right to deny refunds should the merchandise not meet return policy requirements. Buyer is responsible for all return/exchange shipping costs.
IGWT is not responsible for return shipping costs or duty reimbursement in the case of international purchases. For more information on claiming duties please contact your local customs bureau.
Address all returns/exchanges to:
IGWT c/o Web Returns
70 Greenpoint Ave
Brooklyn, NY 11222
We have updated our sizing! Below is our new sizing guide for our Spring 2014 and beyond
All rings from our Commitment Collection are made to order especially for you, and require a lead time of 4 weeks.
14 karat yellow gold band with delicate prong-set .3 carat white diamond and two 1 point diamonds set on either side. Band has simple carved pattern between center and side stones.
- All gold variations are 14k, silver variation is sterling.
- Band measures 2mm in width
- Rings have interior stamp signifying maker's mark and metal quality
- Made in New York
Need more info? Contact our Jewelry Studio at firstname.lastname@example.org. Samples are also available to be viewed and ordered at all three of our NYC storefronts.